1. Q: Are you a factory or trading company?
A: We are an integrated manufacturing and trading company.
2. Q: Where is your factory located?
A: Our factory is located in Shenzhen City,Guangdong Province, China. About 30 minutes away from Shenzhen North Railway Station.
3.Q:May i visit your factory? If yes, what should i do?
A: Definitely! Any customer can make an oppoitment in advance by leaving a message, sending an email, etc. Warmly welcome to visit!
4. Q: What's your certificates?
A: Certificates for GB 8624-2012 B1, AS 1530.2/3, NFPA-701, and BS 5867-Part 2-B (2008) have been passed.
5. Q: How can i order?
A: Please send us your purchase list via email. Additionally, feel free to request a Proforma Invoice (PI) from us for your review and approval.
6. Q: What's the payment terms?
A:T/T. 70% T/T prepayment and 30% T/T balance before shipment.
7. Q: What's the shipping way, shipping time?
A: There are three shipping methods available, and you can choose the one that suits your needs.
(1) By Air: 1-3 days, suitable for urgent orders;
(2) By Express: 3-5 days, suitable for small quantities or urgent orders;
(3) By Sea: 7-10 days, suitable for bulk quantities.
The specific shipping details shall be subject to the actual situation.
8. Q: If there is a problem with the product during the warranty, what should i do?
A: Please contact us with photos or videos of the products and your order details. We will promptly provide you with a solution.